Following an order

The status tells you whether an order is live. The order itself tells you where it has got to. Open the order and you see the workflow, the people on it, and its history.

The workflow

The workflow is the list of steps the order still has to move through. Each step is in one of three states:

State	Meaning
Waiting	An earlier step has to finish first.
Active	Somebody can act on it now.
Done	Finished.

The active steps answer the question people actually ask: what is this order waiting on? A step also names who it is waiting on, so you know whether the ball is with you, the contractor or the end client.

The timeline

The timeline records what happened and when: the dispatch going out, the contractor accepting, the booking being confirmed, the offer being paid. Use it when you need to explain a delay or reconstruct a decision.

Bookings

Confirmed bookings show the date, the time and the installer attending. A rescheduled booking keeps its history, so you can see the original slot and who changed it.

Offers

Each offer on the order shows its lines, who is paying, and whether it is confirmed and settled. An unpaid offer is a common reason an otherwise finished order is still Pending.

What each person sees

Who	Where	What they see
Routing operator	Routing app	Everything on the order
Contractor	Installer app	The orders dispatched to them, and their steps
End client	Client portal	Progress, booking times, and offers addressed to them

Over the API

Read the order to get its status and workflow steps. Rather than polling, subscribe to webhooks and react when a step completes or the status changes.