Getting paid as an installer
You do the work. The merchant pays you through Installer.com instead of waiting on an invoice. Here is what to expect.
What you get
You are paid the share on the offer, at the rate you agreed with the merchant.
The merchant still owes you the money, the same as when you invoiced them. Installer.com moves it and writes the paperwork.
What it costs you
On a job a merchant sent you: nothing. You are never charged a transaction fee on someone else’s order. The merchant carries it.
Card and payment costs are real, but they come off the merchant’s side, after your share is set. Your statement shows no fee line, because there is none.
The rare exception is a share set so high the payment cannot cover it after the fee. See Transaction fees.
On your own orders you are the merchant. Then the fee is yours, because you are the one taking the customer’s payment. See Transaction fees.
When it lands
- The merchant approves the payout once the job is done. Most set this to happen on its own.
- Approved money goes out on the next daily payout run.
- Your bank books it in normal transfer time.
So there is no invoice to write, no 30-day terms, and nobody to chase.
Wallet shows where your money is.
How long does approval take? Usually no time at all. Most merchants set the Payout step to complete on its own. Approval then happens as soon as the job is done, and the money goes out on the next daily run.
Where it is not automatic, the step carries a deadline, three days by default. The merchant has no reason to stretch it. Their own part of the payment waits on the same step, so a delay costs them as much as it costs you.
The one thing you must do
Set up payouts once, under Settings → Payments. It takes a few minutes. Verification is usually done within one business day.
You do this once, not once for each merchant. After that, every merchant you partner with on Installer.com can pay you, with nothing more to set up.
Most installers work for several merchants, and many sell their own jobs too. All of it arrives the same way. One payout stream, one set of statements, and one monthly close instead of one per customer. See How to book your payouts.
Until that is done, you cannot accept an order that pays you this way. You see a setup screen in place of the accept button.
See Set up payouts.
What arrives afterwards
A payout statement, emailed to your billing address, listing every order in the payout. Its reference is the one on your bank statement, which is how you match them.
An invoice in your name, issued for you. Do not send the merchant your own invoice for the same order.
See Understand your payout statement.
If something looks wrong
Nothing showing at all. That merchant may not have switched platform payments on yet. Ask them to. You are paid faster, they stop handling your invoices, and it costs you nothing.
Pending approval. The merchant has not completed the Payout step yet. Ask them.
Failed. Your bank rejected the transfer. Check your details under Settings → Payments, then contact support.
Lower than expected. Check it against the rates you agreed. A credit on the order reduces it.
Two things that can take money back
Crediting a line refunds the customer, and it cancels your payout for that line. If the customer needs a refund but you must still be paid, ask the merchant to do it instead. They can choose to cover it themselves.
If a customer disputes the payment with their bank, money already paid to you can be reclaimed. This is uncommon. Most disputes are defended with the documentation already on the order.
What else you can do
If you priced the work yourself, you can also change the offer:
- Add more offer lines, to charge for extra work you found on site.
- Credit offer lines, to take an item off an offer.
For the whole system, including who holds the money and why, see How Installer.com payments work.
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