Product prices and shares
Every product carries two amounts. One is what the customer pays. The other is what the installer is paid. That pair decides the whole split, on every offer and every order.
Who sets them. The organisation that owns the product. A merchant sets them on their own catalogue, and those products are shared with their installers by default.
If you price the work on site. You usually pick from the merchant’s catalogue, and the share on those products is already set. You are choosing items, not deciding the split. Products your own organisation owns carry the share you set on them.
Every offer, payout and invoice inherits the pair, so check it when you set it.
The two amounts
| Field | What it is |
|---|---|
| Amount | What the customer pays for one of these |
| Installer’s default share of the price (%) | The part of that amount the installer is paid |
| Internal Price | Your own reference price. Customers and installers never see it. |
The question above the share reads Should the installer get paid for this item?
- Yes, pay the installer: set their share of this item’s price.
- No payout for this item: you keep the full amount.
Use No for items you supply yourself, such as hardware you ship. Use Yes for the work.
A discount does not change the installer’s share
The installer’s share is taken from the price before any discount. So you can discount the customer and still pay the installer the same, unless you have agreed otherwise with them.
Say a product is priced at 1000, the installer’s share is 20%, and you discount the customer by 100:
| Amount | |
|---|---|
| Customer pays | 900 |
| Installer’s share | 200 |
| Left for you | 700 |
The discount comes out of your side. If you want it shared, lower the price rather than adding a discount.
Which price the percentage applies to
The percentage applies to Amount, the figure the customer pays for one item, and that figure includes VAT. So the share includes VAT too.
For an accountant: the share is a VAT-inclusive amount, and the VAT inside it is the installer’s to report. That is why the statement arithmetic works out, with Customer Paid less Fee less Installer Share leaving Net Payout, all of them VAT-inclusive.
For bookkeeping the statement CSV does the division for you. The InstallerShareAmountExVat column carries the share with VAT taken out, at the row’s own VAT rate. See Export payment data to a
spreadsheet.
Partner price groups override the percentage
A percentage suits most partners. Some are on their own rates.
A partner price group gives specific partners a fixed payout for an item, in place of the percentage. Create the group, then set the amount per product. Partners in that group are paid that amount, whatever the customer pays.
Who adds the line matters
A workflow step can let the organisation performing it add its own products. Where you allow that, the money follows differently.
| The line came from | The installer is paid |
|---|---|
| Your catalogue | The share configured on the product |
| The installer’s own product | The full price of that product |
That is the rule when direct installer payouts are on. It is why letting partners add their own items is a commercial decision, not just a convenience.
Overriding one line
On an offer line you can turn on Set installer payout manually and type the amount. When it is off, the payout is calculated from the product and from who added the line.
Direct payouts must be on for the share to leave your account
Configuring a share does not, on its own, send money to the installer.
If Pay installers directly is off, the installer’s amount is still worked out and still shown on the offer. No share is created from it. The whole payment goes to the merchant as one share, so no invoice passes between you and the installer through the platform. The product says so on the field itself: the amount is tracked on the offer but paid to the merchant, not the installer.
You then owe the installer that money and have to settle it outside Installer.com, on your own invoice and your own terms.
Turn it on under Settings → Payments. See Payout settings.
What the installer actually receives
The payment is split in a fixed order: the transaction fee first, the installer’s share second, and your part last. Your part is whatever is left, so the fee comes out of your side rather than theirs.
The installer is paid the share on the line in full, unless the payment after the fee cannot cover it. Then the share is capped at what is left. That is why a share set close to the full price shows as a range on the offer until the customer pays.
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