Read the payout overview
Wallet → Payout overview is the list of every payout to your bank account, newest first, with the documents for each one.
How the list is grouped
| Group | What it holds |
|---|---|
| Approved, awaiting next payout | Money already approved that no payout has collected yet. The same state as Pending payout, shown as a running total rather than a payout, so it has no reference and no documents. |
| Pending | Payouts that exist but the bank has not booked yet. |
| One group per month | Payouts the bank booked in that month, with the count and total. |
A Failed payout stays in Pending until it goes through, because the bank never booked it into a month.
The month header carries the monthly documents once every payout in it is paid out. See Understand your payout statement.
Approved, awaiting next payout is a running total, not a report. For a period-end figure of everything paid for but not paid out, use Wallet → Offers and export it. See Export payment data to a spreadsheet.
Payout statuses
| Status | Meaning |
|---|---|
| Pending approval | The order’s Payout step has not approved the money yet. |
| Pending payout | Approved and waiting for the next payout run. |
| Processing | The transfer has been sent to the bank. |
| Paid out | The bank has booked it. Documents are available. |
| Failed | The transfer did not complete. The reason is on the row. |
Use the filter above the list to show one status at a time. Approved, awaiting next payout is hidden while a filter is active, because it is not a payout.
The columns
| Column | What it shows |
|---|---|
| Reference | The payout’s reference, which is what appears on your bank statement. It is generated when the payout is created. |
| Amount | The total transferred. |
| Payout status | The status, plus the failure reason and history where there is any. |
| Booked date | When the bank booked it. |
| Orders | The order behind the payout, or the number of orders, linking into Offers filtered to that payout. |
| Invoice | The invoice number when there is one, or All invoices as a ZIP when there are several. |
Selecting a row opens its payout statement.
Payout history
A payout that has been through more than one attempt shows an event count next to its status. Open it for the log, newest first.
| Event | Meaning |
|---|---|
| Booked | The bank accepted the transfer. |
| Returned by bank | The bank sent the money back, usually because of the account details. |
| Refused | The transfer was refused before it left. |
| Retried | The transfer was sent again under the same reference. |
How money gets into a payout
- The order reaches its Payout step and someone approves it. Invoices are generated at that point.
- Approved money shows under Approved, awaiting next payout.
- The next payout run collects it into a payout and sends it to your bank.
Approved funds are released once a day, at 12:00 UTC. The run is fixed to UTC, not to a local clock, so it does not move with daylight saving. Anything approved after a run waits for the next one.
Release is not arrival. Once the transfer is sent, when it reaches the account is normal bank transfer time, which varies by bank and by country.
Whether you get one payout per offer or one aggregated payout is your Payout settings choice.
When approval is blocked
The Payout step refuses to approve while any item paid through Installer.com is unpaid, and it says how many. Either get the item paid, or, if it was paid outside Installer.com, make the step optional and skip it.
When a payout fails
The row shows the reason and the history says what the bank did. Correct the cause first, usually the bank account details under Settings → Payments. Support resends the payout under its original reference, so your bookkeeping does not change.
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